Helpdesk and Technical Liaison

Do you have employees complaining of slow computers, that they need new software installed, or that their PC isn't operating correctly? If the answer is yes to any of those then you need helpdesk resources.

But staffing and managing a helpdesk isn't your core business. In fact, in can be an operational nightmare that can distract you from winning the business that keeps your company growing. That's where Sagitta Systems comes in.

Our experienced Microsoft® Windows™ Desktop support specialists can act as your local technical support liaisons for employees located at your corporate offices or in the field on laptops and cellphones. With deep expertise in the Windows™ environment, from XP to the latest 7, we can make sure that each of your client machines is running optimally, adhering to network access policies, and has the appropriate settings to ensure security and data integrity.

With Sagitta Systems Helpdesk and Technical Liaison services you get:

  • On-call support during standard business hours (M-F, 8am to 5pm)
  • 24/7/365 support-escalation resources
  • Phone and email support
  • Remote-control support for live troubleshooting and user walk-throughs
  • Manage software and hardware vendor relationships
  • Budgetary assistance to ensure adequate

It's like having an entire IT staff just a phone call away.

Don’t let the headaches of an internal helpdesk or failing productivity because of poorly-performing client computers bog you down any longer! Contact Sagitta Systems today and let our highly-experienced technical service representatives manage your Microsoft® Windows™ desktop environment.

Microsoft Server Support

Servers are at the core of your network. They power your applications, they store your software, they run your databases, and they can even manage how your end-users interact with their computers. But managing these servers can be a full-time job from updating patches to ensuring security to optimizing performance.

With Sagitta Systems' Microsoft Server Support, you can rest assured that your Microsoft® Windows™ Servers are not only running at peak capacity but are properly configured and optimized to carry out the activities with which you task them. Some of the core services provided weekly by Sagitta Systems to your Windows™ Servers include:

  • Analysis of errors, warnings, alerts
  • Assessment and review of key performance indicators such as memory utilization and CPU activities
  • "Tune-up" of various services and applications to ensure peak operation
  • Review of antivirus and firewall activity and updating of policies as necessary

When you select Sagitta Systems Microsoft® Windows™ Server support services, our experienced network engineers will provide an overall assessment of your network and the Windows™ servers currently employed. We will document key findings (i.e., security policy settings, access control levels, performance) and present a recommended course of action covering an initial period designed to bring your Windows™ servers into compliance with industry standards and best practices.

What are you waiting for? Sagitta Systems' Microsoft® Windows™ Server Support services can catch and address the small errors and warning signs before they turn into big problems that can bring your business to a screeching halt.

Government Services

Sagitta Systems is a nationwide information technology (IT) outsourcing services company with a suite of services available “out of the box” to address the comprehensive needs of any government agencies. Regardless of your federal mandate or program, our core services can meet your day-to-day IT needs without the need to hire dedicated resources. And for those government agencies with unique needs (i.e., HIPAA compliancy), we can provide a custom solution delivered specifically for your requirements.

Our core capabilities include:

  • Managed, Outsourced Email
  • Microsoft Desktop Support
  • Microsoft Server Support
  • Managed IT
  • Website Design & Development
  • Desktop Publishing

Sagitta Systems adheres to strict physical and software security standards for shared-hosting environments or customer premises. Sagittta Systems associates that work with our government customers are required to pass personal background checks and will adhere to all agency security policies.